You can contact us by sending an email at info@talkingdonkeyshop.com. We promise to respond within 24 hours, although you can expect us to respond much quicker than that. We currently do not have a hot-line number but will be offering that service in the near future. If you would like to speak with us on the phone, you can make an appointment or have us call you back by stating your phone number and the best time to reach you in your email.